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Technology Guides for Teaching, Learning, and Working

Student Technology Checklist Employee Technology Checklist

published by Anne Wood on 10/08/21

Checklist for Teaching, Learning, and Working Remotely



published by Anne Wood on 10/07/21

Information for New Students and Families

Welcome to Juniata!  We've consolidated some of the info regarding bringing technology with you to campus.  .

Please contact us at if you have any questions!

published by Joel Pheasant on 08/30/21

(NO LONGER NEEDED) Register Your Computer Before Returning to Campus

To make it easier to access the campus network when you arrive, Campus Technology Services is implementing a remote registration tool.  This tool will allow you to scan your machine to determine whether it meets our requirements to access the network before you return to campus.  If your machine successfully scans, it is registered and good to go when you arrive (you'll just need to connect to the JC-SECURE wireless network).  If it doesn't meet requirements, it will provide you information on what needs to be corrected.  (These corrections are easier to make on your home network where you will have full access to the Internet to download updates, instead of the limited connectivity you have while in our remediation network.)  Once you've made those changes, repeat the process to verify that it is correctly updated.

If you experience issues with the process, please reach out to use using either the chat tool on this page or via email at

published by Joel Pheasant on 08/30/21

Information Technology & Library Sciences: 2018-2019 Annual Plan

Over the summer, the Academic Affairs and Student Life divisions gathered to discuss Generation Z.  We acknowledged and must embrace that technology is interwoven throughout the characteristics, expectations, and lived experiences of Generation Z and plan accordingly.  In addition, Academic Affairs read the book Thank You For Being Late by Thomas Friedman, which highlights and dissects three major contributors to what is being referred to as the Age of Acceleration:  Moore’s law (technology), the Market (globalization), and Mother Nature (climate change and biodiversity loss).  Friedman suggests that these accelerations are transforming five key realms: the workplace, politics, geopolitics, ethics, and community. The advice provided within revolves around the need for the human race to thoughtfully adapt to these accelerations.  With this in mind, there is much to consider regarding how we provide a 21st century education.  Resourcing and leveraging technology are central to this.

As the Information Technology & Library Sciences team considered institutional technology goals for 2018-2019, we reviewed the Strategic Plan, our existing list of initiatives, and new initiatives that were submitted.  We met with each division in the Spring ’18 semester to discuss digital transformation and to seek input on possible new initiatives.  In support of CTS’s 8 strategic goals, a list of 20 key initiatives for 2018-2019 emerged as we focused on well-formed requests that would improve effectiveness and efficiency, reduce institutional risk, and improve the student experience, while continuing to keep the lights on.

The full plan is available by request and summarizes 20 key initiatives that the Information Technology & Library Sciences team will lead and/or share with the campus community, many of the supporting projects, and the institutional support that is needed to ensure successful completion of these initiatives. 

published by Anne Wood on 04/23/21

2019-2020 Technology Strategy

ITLS Mission

The mission of Juniata’s Information Technology & Library Sciences (ITLS) Division is to provide the leadership, infrastructure, and support mechanisms to ensure a campus technology ecosystem that operationally and strategically supports: 1) a student-centered living and learning experience, and 2) a productive, efficient, informed, and engaged campus community. This mission serves Juniata and our Strategic Plan: Courage to Act as both a foundational and interwoven element necessary to guide us into the future.

Technology Strategy & Goals:

There are 5 overarching strategies which have been vetted by the IT Governance Committee.  These strategies have been shaped by our need to:  modernize the student experience, realign resources, address top institutional risks, incorporate innovation, and support the Strategic Plan: Courage to Act.  The full plan includes 15 team goals (outlined below), their supporting objectives, how these goals mitigate institutional risk, resources needed to be successful, and how this work supports the pillars of the college's strategic plan, Courage to Act.  Please contact a member of the CTS team to get more details!

Incorporate Strategies & Solutions that Enhance Learning

  • Improve campus wide awareness of technology training resources empowering individuals to effectively leverage technology in their work. [RESOURCES]
  • Provide experiential learning opportunities for and seek innovative ideas/feedback from students. [COMMUNITY]
  • Create a robust and easy to use wireless network that encourages innovation in and out of the classroom. [SCHOLARSHIP/COMMUNITY]
  • Provide leadership, direction, and support for the strategic growth of undergraduate and graduate online education. [RESOURCES/PRESENCE/DISTINCTIVENESS]
  • Create strategies and deliver services that will support and enhance digital literacy. [SCHOLARSHIP/PRESENCE/DISTINCTIVENESS]
  • Provide leadership for the design of physical spaces and virtual environments to incorporate appropriate technology and promote effective teaching methods. [SCHOLARSHIP/DISTINCTIVENESS]

Provide a Reliable & Modern Infrastructure

  • Maintain reliable technology infrastructure by replacing aging technology and keeping systems updated. [ALL PILLARS]
  • Continue to modernize our enterprise systems in ways that enhance the student experience and our ability to leverage technology. [COMMUNITY/DISTINCTIVENESS/RESOURCES]

Streamline Processes & Strengthen Data Management

  • Establish a more robust and formal approach to data management, reporting, and functional expertise. [RESOURCES]
  • Improve awareness of technology tools/resources within the campus community that improve processes, introduce efficiencies, and modernize our environment. [RESOURCES]
  • Streamline and find efficiencies in ITLS. [COMMUNITY/RESOURCES]

Ensure Data & Network Security

  • Reduce cyber security related IT risk through policy, training, and user education. [PRESENCE]
  • Improve security and resilience of network and server infrastructure. [RESOURCES]

Uphold an Adaptable, Positive, Innovative, & Well-Developed Team

  • Create a clearly defined technology strategy that is informed by technology governance, institutional strategy, and risk management. [ALL PILLARS]
  • Re-align the team and provide continued growth and learning experiences through cross-training, mentoring, and professional development. [ALL PILLARS]


published by Anne Wood on 04/23/21

Connecting to New Printers on JCPRINT

New printers were recently rolled out across campus.  As part of this roll out, returning students and employees will need to connect to the new printers before being able to print.  Your IKONSERVER connections from last year will no longer work.  For instructions on how to connect, please click on the 'Printing' link above and look for the link that relates to your operating system.

published by Joel Pheasant on 08/21/17

Dell Student Offers

Starting May 2nd, students and their families can save $150 RIGHT NOW on Dell's top PCs $699 and above.  This deal can only be accessed by visiting: and cannot be found anywhere else at Dell.  You can choose from over 50 different Dell laptops, desktops and Alienware systems.

Example deals available:

Inspiron 15 5000 2-in-1
Market Value: $849.99
After $150 total savings: $699.99

  • 7th Gen Intel Core i7 Processor
  • Windows 10 Home
  • 8 GB Memory & 1 TB Hard Drive
  • 15.6" Full HD touch display

XPS 13
Market Value: $1099.99
After $150 total savings: $949.99

  • 7th Gen Intel Core i5 Processor
  • Windows 10 Home
  • 8 GB Memory & 256GB SSD Hard Drive
  • 13.3" Full HD InfinityEdge Display

Alienware 15
Market Value: $1574.99
After $275 total savings: $1299.99

  • 7th Gen Intel Core i7 Processor
  • Windows 10 Home
  • 8 GB Memory & 128GB SSD Hard Drive + 1 TB Hard Drive
  • AMD Radeon R9 M470 with 8GB GDDR5
  • 15.6" Full HD InfinityEdge Display

published by Joel Pheasant on 05/02/17

Welcome Back!

Campus Technology Services would like to take this opportunity to welcome everyone back to campus for the Spring 2017 semester!  Our team came back to campus in early January ready to get back to work, completing important infrastructure projects and solidifying our project list for the Spring semester.  Please watch our winter update report to learn more about some of our key initiatives for the Spring semester, how you may be impacted, and how to get involved!

published by Anne Wood on 01/16/17

Information for Incoming Freshman and Their Parents

Welcome to Juniata!  We've consolidated some of the info regarding bringing technology with you to campus.  Please visit for information regarding recommended computer specs, required computer setup, and scanning your computer in advance of coming to campus.  Feel free to contact us at with any questions.

published by Joel Pheasant on 06/09/16

Dell Discounts and a Chance to Win!!!

Register to get an additional 20% off at the Member Exclusive Store and a chance to win Dell PCs, accessories and more.  Registered members will have a chance to win one of 30 prizes like an Inspiron 11 3000 Series laptop, Dell Multifunction Printer or an Insprion 11 3000 Series 2-in-1, between April 4 - 30, 2016. Sign up with your email today at your new Member Exclusive Store. *NO PURCHASE NECESSARY. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING

Register today for your chance to win at:
Member ID: US126335037
Click on the Member Exclusive Store Rotating Banner

published by Joel Pheasant on 04/04/16

End of March Offers from Dell


Register and shop the Member Exclusive Store for an extra 20% off! *Registration required for 20% off coupon.  Visit: and select Member Exclusive Store on rotating banner or under Member Exclusive Offers

Member ID: US126335037

Inspiron 15 5000 Series with touch screen $711.86. A 15.6" laptop with the latest processors and an Intel® RealSense™ Camera with Windows Hello on select systems.

  • Member savings of $310.61after additional 20% coupon.
  • 6th gen Intel® Core™ i7 processor
  • Windows 10 Home
  • 8GB* memory* & 1TB* hard drive
  • 15.6" Full HD touch display
  • 1 year Accidental Damage
  • 36 months McAfee
  • *** Member Exclusive Store Offer

Inspiron 20 3000 Series (Intel®) $367.69. Everything you need in a spacesaving 20-inch all-in-one desktop with an easy one cord set up and responsive performance.

  • Intel® Celeron® processor
  • Windows 10 Home
  • 4GB* memory* & 500GB* hard drive
  • 19.5" HD + display
  • 2 year Premium Support
  • *** Member Exclusive Store Offer

Save 30% on all Dell Printers.

Dell Color Multifunction Printer - E525w $230.99.

  • Apply coupon code PRINT30 in cart to save 30% on Dell Printers.
  • Print, copy, scan and fax
  • 250-700 pages per month
  • Secure print with 4 Digit pin
  • 525 MHz processor speed
  • SKU: 210-AEDL
  • Limited time offer: Get 20% off Dell Toner when you buy a Dell Printer.

End-of-spring clearance. Big savings on Dell computers, electronics and accessories. 3/24/16 - 3/31/16

published by Joel Pheasant on 03/28/16

Back-to-School Deals from Apple

Save up to $200 on an eligible Mac with education pricing and receive a pair of Beats Solo2 On-Ear Headphones.

published by Joel Pheasant on 08/07/15

Windows 10 Update

We've been able to test and confirm that Windows 10 can now connect to the network and successfully pass registration.  We are still working on access via VPN.  If you run in to issues accessing network resources with Windows 10, please let the Technology Solutions Center know at

published by Joel Pheasant on 08/07/15

Early August Deals from Dell

Your ultimate campus companion. Buy a PC $699.99+, get a free LG TV*. And with specially discounted PCs for members, this deal just got even better.

Dell Precision M3800 Mobile Workstation + Free 32" TV $1,599. The thinnest, lightest 15" mobile workstation for performance computing on the go. Fully customizable and certified to run your professional applications the way they were intended. Search order code: ENW3800W7SBSO. 4th gen Intel® Core™ i7 processor - Windows 8.1 Pro - 8GB memory & 500GB hard drive - 15.6" UltraSharp™ FHD Touch LED display. Offer valid 8/1 - 8/15 8 a.m. EST.

Inspiron 15 5000 Series (AMD) Get a FREE LG TV $699.99. Accomplish every task with these adaptable laptops featuring the newest processors, Windows 8.1 and beautiful displays. Search order code: FNDNVAMD2811BSO. AMD A8 Quad-Core APU processor - Windows 8.1 - 15.6" HD touch display - 8GB* memory & 1TB hard drive. Offer valid 8/1 - 8/15 8 a.m. EST.

Save 30% with exclusive member savings on Dell bags. Go back to school in style with big savings on backpacks, sleeves and messenger bags. Apply coupon code SD61WDGP9Z1$B7 in cart for 30% off. Offer valid 8/1 - 8/15 8 a.m. EST.

published by Joel Pheasant on 08/07/15

Information for Incoming Freshman and Their Parents

Welcome to Juniata!  We've consolidated some of the info regarding bringing technology with you to campus.  Please visit for information regarding recommended computer specs, required computer setup, and scanning your computer in advance of coming to campus.  Feel free to contact us at with any questions.

published by Joel Pheasant on 06/22/15

Dell April Promotions

Dell's April promotion features their 'Double Your Discount' promtion.  For a limited time, enjoy double the member discount on PCs, tablets and select electronics and accessories.

  • Inspiron 11 3000 Series 2-in-1 with touch. The performance of a laptop and the convenience of a tablet in one device $431.99. Search Order Code: EEODR1204S. Intel® Pentium Processor - Windows 8.1 - 11.6" HD Touch Display - 4GB & 500GB Hard Drive. Offer Valid 3/30-4/30 8 a.m. EST.
  • Inspiron Small Desktop. The Inspiron Small Desktop packs everyday performance into a slim, space-saving design $220.79. Search Order Code: ECODNT710H. Intel® Celeron® processor - Windows 8.1 with Bing - 4GB memory & 500GB hard drive. Offer Valid 3/30-4/30 8 a.m. EST.
  • Dell 22 Monitor - S2240L. Jump in the action with this modern 21.5" monitor, offering ultrawide viewing, a virtually borderless screen and our Image Enhance feature $143.99. Search SKU: 320-9802. Offer Valid 4/1-4/15 8 a.m. EST.

You can also shop our member store by visiting and using the member ID: US126335037.

published by Joel Pheasant on 03/30/15

"Mastery Mondays" Schedule Released

The TSC training staff has released their 'Mastery Mondays' schedule for the spring semester.  Visit to register for any of the following sessions.

  • Connecting to JC Resources from Off Campus - 3/2 at 10am and 2pm
  • LinkedIn - 3/23 at 2pm
  • Streaming Music - 3/30 at 10am and 2pm
  • Facebook for Dummies - 4/13 at 9am
  • Fan Page for Facebook - 4/13 at 2pm
  • Using Google Drive - 4/27 at 10am and 2pm
  • Online Shpping - 5/4 at 10am and 2pm

published by Joel Pheasant on 02/20/15