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Using the Campus Phone System

Calling:

  • Intra-campus: Dial 4-digit extension (e.g. 3619 to call extension 3619)
  • Local: Dial 8 + 7-digit phone number (e.g. dial 86413619 to call 641-3619)
  • Long-distance: Dial '81' + 3-digit area code + 7-digit phone number (e.g. dial 818146413619 to call 814-641-3619)
  • International: If you require international calling for your position, please request access via a help desk ticket.

 

Forwarding:

  • To begin forwarding:
    • Cisco VoIP phones: Press the button next to the extension you would like to forward. Press the 'Forward All' or 'CFWDALL' button then enter the extension or phone number you would like to forward to. Note: Dialing rules still apply when forwarding. Please see "Calling" section of this article for dialing rules.
    • ROLM phones: Press the button next to the extension you would like to forward. Press the 'FWD' button then enter the extension or phone number you would like to forward to. Note: Dialing rules still apply when forwarding. Please see "Calling" section of this article for dialing rules.

 

  • To remove forwarding:
    • Cisco VoIP phones: Press the button labeled 'Forward Off'.
    • ROLM phones: Press the button next to your extension, then dial ##91.

 

Voicemail:

  • Accessing voicemail from on campus:
    • Cisco VoIP Phone: Dial 5050 from your Cisco phone then follow the prompts. Note: To access a voice mailbox other than your own, dial 5050. After hearing the greeting, press *. Follow the prompts to enter the mailbox extension you would like to access.
    • ROLM Phone: Dial 3030 from your ROLM phone then follow the prompts. Note: To access a voice mailbox other than your own, dial 3030. After hearing the greeting, press * followed by #. Follow the prompts to enter the mailbox extension you would like to access.

 

  • Accessing voicemail from off campus:
    • Cisco VoIP phone: Dial (814) 641-5050 then follow the prompts. 
    • ROLM phone: (814) 641-3030 then follow the prompts.

 

  • Configuring a new or default voice mailbox:
    • Cisco VoIP phone: Access the voicemail system using the instructions on this page then follow the prompts. The default security code for Cisco VoIP phones is '12345'. The system will guide new users through a self-enrollment process including recording names and greetings and changing the default security code.
    • ROLM phone: Access the voicemail system using the instructions on this page then follow the prompts. The default security code for ROLM phones is '16652'. The system will guide new users through a self-enrollment process including recording names and greetings and changing the default security code. The system will guide new users through a self-enrollment process including recording names and greetings and changing the default security code.

 

  • Resetting your voice mailbox security code: If you do not know your security code, please contact the help desk for assistance.