How-To Articles Suggest an article

Search the Knowledgebase
FCC Pledge: More Accessible Internet Options in Response to COVID-19

FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.

Comcast COVID-19 response: offers free WiFi for 2 months and low cost computers to low income families plus all Xfinity hot-spots are free to the public during this time.  Everyone can access out-of-home WiFi hotspots: Xfinity WiFi Hotspots in out-of-home locations are available for free to anyone who needs them to support communities through this challenging time. Follow instructions at xfinity.com/wifi to join a hotspot.

Charter Free Internet offer for 2 months - The telecommunications company is providing free Spectrum broadband and Wi-Fi internet for the next 60 days to households with K-12 students or college students who don't already have a subscription. Like Comcast and AT&T, it's also offering its Wi-Fi hot spots for free to the public

AT&T COVID-19 response: The cable, phone and media giant is suspending the termination of wireless, home phone or broadband service when customers can't pay their bills because of coronavirus disruptions. The company is also waiving related late fees. Like Comcast, AT&T is also providing free access to its public WiFi hot spots. The company also said its consumer home internet wireline customers and fixed wireless internet customers would receive unlimited data.

Verizon COVID-19 response: Verizon said it is waiving late fees and suspending service termination for customers "negatively impacted by the global crisis."

Sprint COVID-19 response: follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow).

T-Mobile: The mobile phone service provider is providing unlimited data to all current customers who have plans with data for the next 60 days. It will also provide additional data to mobile hotspot users.

Altice/Suddenlink response: offers 30 MB internet to any new subscriber free for 60 days.  No late fees or terminations for existing customers