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Continuity Planning - Remote Teaching, Learning, and Working

 

Campus Technology Services (CTS) has created the following plan to ensure basic continuity in our delivery of educational and related services during a temporary college closure.  Basic understanding of technology-based tools and systems can empower our community to leverage ad-hoc strategies and solutions to sustain our teaching and learning efforts and essential college operations remotely.

It is our goal to create, as much as possible, a simple and seamless experience for students.  To do this we must ensure that employees and students have access to a common set of reasonable tools and systems and are adequately trained to successfully teach, learn, and work remotely for a temporary period of time.  Campus Technology Services recognizes that successful integration of technology into our teaching, learning, and working environments requires more than a basic approach and that strategies for long-term success are part of the institution's overall technology strategy, but not part of this continuity plan.

The chart below provides an overview of the standard solutions that employees and students have access to, and that CTS provides training resources for.  This includes solutions for communication, productivity, teaching and learning, file storage and sharing, special software and systems, and basic backup plans.  Below are links to several critical web-based systems as well as links to Juniata specific and other online training resources for all of the tools listed here. Further below are links to several critical web-based systems as well as links to Juniata specific and other online training resources and preparation tips for all of the tools listed here. 

If you have any questions, refer to the CTS Help Desk for more information or to request assistance via ticket, chat, or phone call. 

NOTE:  A downloadable and printable version of this article is available at http://help.juniata.edu/JC-Remote.pdf.

Solutions for:

Technology Solutions

Purpose/Goals

Communication

Electronic Messages

Outlook/Webmail

Leverage Email as a primary means of communication.

Voice

Voicemail to Email/Callback

Setup up voicemail greetings directing callers to an alternate contact method.  Respond to callers who have left voicemails.

Call Forwarding

Ensure important calls are forwarded & answered by essential employees/services at another number.

Video Conferencing

Zoom

Provide a basic understanding of video/audio conferencing.

Video Conferencing/Collaboration (Alternate)

O365 Teams

Provide an alternate solution for departmental collaboration and communication.

Productivity

Office Productivity

O365 (Outlook, Word, Excel, Powerpoint, etc)

Ensure at least a basic understanding of O365 productivity tools.

Online File Storage & Sharing

O365 (OneDrive)

Ensure at least basic understanding of OneDrive file storage and sharing.

Online Training

LinkedIn Learning

Establish awareness of training resources available to employees and students.

Online Teaching & Learning

Learning Management System

Moodle

Ensure at least a basic understanding of Moodle (Enroll students; add content (move P: drive); create assignments, assessments, and dicussion forums).

Video Conferencing

Zoom

Ensure at least a basic understanding of video/audio conferencing and webinars for academic use.

File Storage & Sharing

Secure Connection to Campus Resources

JCVPN

Ensure remote access to internal campus resources.

Internal File Storage/Sharing

U: Drive, P: Drive, Shared Drives

Provide remote access to internal file storage servers.

Special Software/Systems

Maple/Minitab

Appserver via JCVPN/RDP

Provide remote access to Maple/Minitab.

GIS Software

Lab via JCVPN/RDP

Provide remote access to GIS (other lab specific software).

Adobe Suite

Cloud users

Provide Adobe to students who use this in labs for classes.

Locally installed software (on employee desktop)

Desktop via JCVPN/RDP

Provide remote access to special software installed on campus desktops necessary to maintain business operations.

Critical Systems

Numerous (Below)

Ensure remote access to systems that support critical processes and operations.

Backup Plans

Copies of Important Files

Hard Drive/One Drive

Ensure availability of important information if Juniata's network or servers would be unavailable.

Business processes

Cross-Training

Ensure cross training for essential business processes.

Alternate communication plans/information sharing

O365, Phone Numbers, etc

Ensure backup communication plans are encouraged/in place.

 

Links to Critical Web-based Systems

Colleague (requires JCVPN)

https://aisui5.juniata.edu:8447/ui/home/index.html

Self-Service

https://selfservice.juniata.edu/Student/Account/Login

Arch

https://arch.juniata.edu

Moodle

https://moodle.juniata.edu

Webmail

https://outlook.office.com

Basecamp

https://juniata.pharos360.com/

Library

https://libguides.juniata.edu/Home

Tech Support/Work Orders

http://help.juniata.edu

Juniata's Website

http://www.juniata.edu

ADP

https://workforcenow.adp.com/workforcenow/login.html

O365

https://login.microsoftonline.com

Password Reset

https://accounts.juniata.edu

 

Basic How-Tos:

NOTE:  The link to LinkedIn Learning training referenced below is:  http://bit.ly/JCTraining-OnlineTools

Solutions For:

Technology Solutions

How to get to resources

Juniata Specific Training/How-to

More Training

Preparation Tips

Electronic Messages

Outlook/ Webmail

https://outlook.office.com

http://help.juniata.edu/view_article.php?article=11

LinkedIn Learning

Test access to email from off campus

Voice

Voicemail to Email/ Callback

In your Outlook inbox

http://help.juniata.edu/view_article.php?article=34

No

Know your PIN & be prepared to change your greeting directing callers to an alternate way to reach you.

Call Forwarding

Setup at Office Phone

http://help.juniata.edu/view_article.php?article=34

No

Identify essential phone numbers/personnel; decide what external number to forward to and be prepared to do so.

Video Conferencing

Zoom - Free

https://zoom.us/pricing

https://moodle.juniata.edu/course/view.php?id=526

LinkedIn Learning

Set up free Zoom accounts/attend training.

Video Conferencing/ Collaboration (Alternate)

O365 Teams

https://login.microsoftonline.com

N/A

LinkedIn Learning

Learn more about alternate tools.

Office Productivity

O365 - Outlook, Word, Excel, PowerPoint

https://login.microsoftonline.com

N/A

LinkedIn Learning

Be aware of online office tools and learn more.

Online File Storage & Sharing

O365 (OneDrive)

https://login.microsoftonline.com

http://help.juniata.edu/view_article.php?article=122

LinkedIn Learning

Login, upload important files, share files, use with students and colleagues if/when needed (NOTE: no restricted data can be stored)

Online Training

LinkedIn Learning; Colleague Videos

Visit CTS Training site (link to right)

http://help.juniata.edu/view_article.php?article=123

Yes (for LinkedIn Learning)

Browse/Be aware of online resources.

Learning Management System

Moodle

https://moodle.juniata.edu

https://moodle.juniata.edu/course/view.php?id=526

LinkedIn Learning

Be aware of basic functionality/attend training.

Secure Connection to Campus Resources

JCVPN

Install App

http://help.juniata.edu/view_article.php?article=108

No

Ensure app is installed and you have tested.

Internal File Storage/ Sharing

U: Drive, P: Drive, Shared Drives

Map Drives

http://help.juniata.edu/articles.php?category=5

No

Ensure you can access files remotely.

Maple/ Minitab

Appserver via JCVPN/RDP

Remote Desktop to Appserver

http://help.juniata.edu/articles.php?search=appserver

No

Be aware of resource.

GIS Software

Lab via JCVPN/RDP

Remote Desktop to Lab Computers

Use Appserver directions, but replace Appserver with computername

No

Be aware that on campus computers can be connected to remotely (one user per computer).  Permissions must be granted.  Have a list of users to share with CTS if needed.

Adobe Suite

Cloud users - Sign In

http://www.adobe.com

http://help.juniata.edu/view_article.php?article=100

No

Be prepared with a list of students who would need access remotely.

Locally installed software (on employee desktop)

Desktop via JCVPN/RDP

Remote Desktop to Desktop/Work Computers

Use Appserver directions, but replace Appserver with computername

No

Be aware that on campus computers can be connected to remotely by the primary user of those computers.

Backup Copies of Important Files

Hard Drive/O365 OneDrive

https://login.microsoftonline.com

http://help.juniata.edu/view_article.php?article=122

LinkedIn Learning

Make backup copies of important files that may be needed.

 

Current Caveats/Limitations on Plan:

  •  Increased strain on JCVPN (CTS to acquire upgrade quotes).
  •  Limited phone lines for simultaneous inbound/outbound calls – limited ability for everyone to forward calls to external number.  CTS obtaining quotes for softphone client (Jabber) so calls could be answered on computers (vs phones) remotely.
  •  Free version of zoom is limited to 40-minute conferences. 
  •  China infrastructure was slowed down significantly as many institutions, businesses, etc moved to online and work from home.  We could experience the same thing in the US.  (CTS – monitor bandwidth usage)

 

Current Unanswered Questions:

  • We need to direct calls to 1-877-JUNIATA and 641-3000 to a voicemail box.  Who will monitor this?
  • How would/should we support/address student accommodations and ADA compliance?  Getting some information from Patty Klug.
  • How would/should we support/address student/faculty access to computer and high-speed Internet?
  • Under campus shutdown/quarantine protocols, would CTS staff be able/allowed to come to campus in the event there is a network or server failure?
  • Will we reimburse any costs of using personal equipment, supplies, services, etc?