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Moodle Video Issues

3rd Party Cookies

Safari users in Moodle occasionally receive an error message when accessing embedded Kaltura media. The message states: "It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue, please update your settings to allow 3rd party cookies."  To avoid this issue, we recommend that you use Chrome or Firefox.  Additional solutions can be found at if using a different browser is not a viable option.

Stalled Videos

Videos will occasionally 'stall' when a student attempts to view them.  We've contacted Kaltura (company that hosts our video) and they report that it is an issue with the Flash player that is used to show smaller videos.  The recommended fix for this is to choose the 'Large' video size when choosing a video to embed.  This selection should not affect load time or quality, it just changes the size at which the video is initially displayed.

(Another workaround is for the student to maximize the stalled video, which changes the player to one that works.)