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Check out our how-to articles on many common technology service requests. Can't find the topic you're looking for? Tell us what you’d like to see and we’ll create a new article for it.

Popular Services

Campus Printing

Students can print to any public printer on campus. With the proper printer mappings, you can print from anywhere and then retrieve it at any printer using your campus ID. Our printers also allow you to make copies, and scan paper documents directly to your email.
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View/Reset your printing PIN
Change/View your printing budget account #

Password Management

Your Juniata password gives you access to the network, email, and almost every other online service at Juniata College. Use the account self-service portal to change or update your network password (pre-registration required).
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Account self-service portal

Network Connectivity

Access to Juniata's network is controlled through a registration process. The articles in this section will help you to connect to the wired and wireless network for various devices.

To connect to GUEST wireless, please have the event sponsor submit a work order requesting access for their event.

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Remediation force Re-Scan of System

Work Orders

If you are having issues with campus-owned technology, please use the following links to submit work orders for additional help.
Technology Work Orders (including help with viruses)
Facilities work orders (must be on-campus or VPN'd to submit)

Equipment Reservations

The TSC lends out various pieces of technology from cameras to laptops. Use the link below to visit the reservation page, or visit the TSC in person during normal business hours.
TSC Equipment Reservations

Remote Access

VPN provides remote access to campus resources when you are off campus.
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Launch FirePass (off-campus only)

Moodle

Juniata uses Moodle as it's course management system to provide faculty with online tools to help facilitate instruction.
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Launch Moodle

Shared Drives

Juniata provides network storage for departments to share information in a secure and backed-up location.
View how-to articles on mapping drives

Kronos

Kronos is Juniata's time tracking system used by students and staff.
View how-to using Kronos on a PC
Launch Kronos Web Interface

Ellucian Colleague (formerly Datatel)

Ellucian Colleague is Juniata's campus ERP, used for most administrative and business processes. It's components include WebAdvisor and Informer Reporting.
Launch UI Datatel
Informer
WebAdvisor